GoToAssist, developed by Citrix Online (a division of Citrix Systems, Inc.), is a cloud-based remote support and service management solution designed for IT teams, help desks, and managed service providers. It enables technicians to troubleshoot and resolve issues quickly through secure screen sharing, remote control, and unattended access, without requiring a full installation on the end user’s device. Key capabilities include multi-session support, file transfer, system diagnostics, session recording, technician collaboration, and customer chat. GoToAssist also offers a service desk component for ticketing, knowledge management, and workflow automation, plus optional device monitoring and alerts to help prevent problems before they impact users.
Built for speed and reliability, GoToAssist uses strong encryption to protect sessions, supports role-based permissions and audit trails, and integrates with common help desk and CRM tools. Technicians can assist users on Windows and macOS systems and support mobile devices, helping organizations reduce downtime, improve first-contact resolution, and deliver a professional support experience from anywhere.
GoToAssist is developed by Citrix Online, a division of Citrix Systems, Inc. and is used by 6 users of Software Informer. The most popular versions of this product among our users are: 1.0, 1.5, 8.0 and 9.0. The names of program executable files are Brochs.exe, GoToAssistHelpAlert.exe, GoToAssistHelpAlert8.0_480.exe, GoToAssistHelpAlert9.0_570.exe and GoToAssist_Corporate_Customer.exe.
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